AI voice agent development London is the design and build of a custom phone-based conversational AI system that qualifies inbound leads, handles out-of-hours calls, books appointments and runs outbound follow-up sequences automatically. Softomate builds bespoke AI voice agents for London businesses using Twilio, ElevenLabs, OpenAI and GoHighLevel, with projects starting at £4,000 and live in four to eight weeks. UK GDPR compliance, call recording consent controls and PECR-compliant outbound calling rules are built into every project from discovery. No London AI development agency currently offers a dedicated custom voice agent build service for UK SMEs.
Last updated: May 2026
AI voice agent development London is the design and build of a custom telephony system that uses natural language processing, large language model reasoning and speech synthesis to handle inbound and outbound calls automatically. The service suits London property agencies, professional services firms, healthcare practices, financial services providers and any UK business that currently loses leads to missed calls or wastes staff time on repetitive phone queries. Twilio handles telephony routing, ElevenLabs or OpenAI Text-to-Speech delivers a natural UK voice, and OpenAI GPT or Anthropic Claude processes conversation intent and generates spoken responses. GoHighLevel, Salesforce, HubSpot and Google Calendar receive call outcomes, appointments and lead data in real time through REST API and webhook connections. Softomate clients typically reduce missed-call revenue loss by 60 per cent and cut manual call handling time by 40 per cent within ninety days of go-live. Teams that pair voice agent delivery with our AI chatbot development services and business process automation services see the fastest return. We also deliver GoHighLevel automation and AI-powered software automation for complete inbound-to-close pipeline coverage.
01. Key Benefits
Every inbound call receives an immediate response regardless of the time of day, day of the week or call volume spike. The voice agent answers within two rings, identifies the caller's intent and takes the appropriate action. UK businesses using Softomate voice agents commonly report capturing 35 to 45 per cent more leads within the first thirty days simply by answering calls that previously went to voicemail.
The voice agent asks the client's qualification questions, scores the lead against configured criteria and updates GoHighLevel, Salesforce or HubSpot with the result before any human reviews the call. Manual pre-qualification time typically drops from eight minutes to under sixty seconds per call. Sales teams receive only pre-qualified, scored leads with a call transcript attached to the CRM record.
Callers book, reschedule and cancel appointments through the voice agent without involving a receptionist. Google Calendar, Outlook and GoHighLevel calendar integrations update in real time. Confirmation SMS and email are triggered automatically through Twilio or GHL workflows on booking completion. Appointment no-show rates typically drop 20 to 30 per cent through automated reminder calls sent 24 hours and two hours before each slot.
The voice agent dials leads, enquiries and existing clients from a GoHighLevel or Salesforce list, delivers the configured message, asks qualifying questions and records the outcome. Outbound call sequences for quotation follow-up, renewal prompts and post-service check-ins run without manual dialling. UK businesses typically recover 15 to 25 per cent of leads that went cold through automated outbound reactivation within the first sixty days.
Consent capture, call recording disclosure, data minimisation and ICO-aligned retention controls are built into every Softomate voice agent from discovery. PECR rules for automated outbound calls, FCA Consumer Duty vulnerable customer detection and encrypted call recording storage protect regulated UK businesses. Compliance evidence is exportable for ICO reviews, FCA audits and data subject access requests without manual log reconstruction.
Every call outcome, lead score, appointment booking and caller intent update flows into GoHighLevel, Salesforce, HubSpot or Microsoft Dynamics 365 through REST API and webhook events within seconds of call completion. No manual data entry. Sales and operations teams see call outcomes, transcripts and next-step actions inside existing CRM pipelines immediately. Call volume and conversion dashboards update in real time for management reporting.
02. Offerings
London businesses get inbound call handling that qualifies every caller against configured criteria before involving a human agent. Twilio routes inbound calls to the AI voice system, which greets callers in a natural UK voice using ElevenLabs synthesis. NLP intent classification identifies the call purpose within the first two exchanges. The agent asks the qualification questions defined during discovery, scores the lead using configured criteria and routes qualified callers to the right team member or books an appointment. GoHighLevel and Salesforce receive the lead score, qualification answers and call transcript through webhook events on call completion. Softomate clients typically reduce manual call handling from eight minutes to under sixty seconds per call within thirty days.
Healthcare practices, property agencies and professional services firms get voice agents that handle appointment booking, rescheduling and cancellation calls without receptionist involvement. The agent checks real-time availability in Google Calendar, Outlook or GoHighLevel, presents available slots, confirms the booking verbally and sends a confirmation SMS through Twilio. Automated reminder calls are placed 24 hours and two hours before each appointment. The system handles reschedule and cancellation requests through the same call flow. UK businesses typically see appointment no-show rates fall by 20 to 30 per cent and receptionist call-handling time cut by 50 per cent within sixty days of deployment.
Sales and operations teams get automated outbound call campaigns that dial leads, enquiries, renewal candidates and post-service contacts from a GoHighLevel or Salesforce list. The voice agent delivers the configured opening, asks the relevant questions, handles common objections using approved response scripts and records the outcome. Positive call outcomes trigger the next step inside the CRM pipeline automatically. Outbound call timing, retry rules and exclusion lists comply with PECR guidelines for UK business contacts. Softomate clients typically recover 15 to 25 per cent of cold leads through systematic outbound reactivation within sixty days without increasing sales headcount.
UK businesses get 24-hour call coverage that captures leads, takes detailed messages and books appointments outside office hours without employing night-shift staff. Twilio call routing passes after-hours calls to the AI voice agent automatically based on time of day and call queue depth rules. The agent identifies caller intent, collects the required information and updates GoHighLevel, HubSpot or Salesforce with a structured call record before the business opens the following morning. Teams start each day with a prioritised list of calls to return, complete with caller details, stated need and lead score. Emergency routing paths transfer urgent calls to an on-call mobile number when configured.
GoHighLevel users get voice agents that operate as a native extension of their GHL CRM, pipeline and automation layer. Softomate engineers connect Twilio inbound numbers to GHL API so call outcomes update contact records, trigger workflow automations, move pipeline stages and fire follow-up SMS sequences without any manual step. Salesforce Service Cloud, HubSpot, Microsoft Dynamics 365 and Zoho CRM receive call transcripts, intent labels and qualification scores through REST API mappings on call completion. Multi-step automations triggered by call outcomes reduce post-call admin from fifteen minutes to under two minutes per call. GoHighLevel sub-account architectures are fully supported for marketing agencies running white-label client systems.
03. Technical Features
Natural UK English voices are generated using ElevenLabs multilingual voice synthesis or OpenAI Text-to-Speech, selected to match the client's brand tone. Softomate voice engineers configure speech rate, pause duration, filler handling and regional accent to ensure caller comfort. Output includes a voice agent that passes as human in blind caller tests, reducing call abandonment caused by obviously synthetic speech.
OpenAI GPT or Anthropic Claude processes caller intent, generates contextually appropriate responses and decides the next call action based on the configured conversation flow. LangChain orchestration connects the LLM to approved knowledge sources, qualification scripts and CRM lookup tools. Prompt guardrails prevent the agent from making pricing commitments, regulatory claims or statements outside the approved script, protecting regulated UK businesses.
Twilio handles inbound call routing, outbound dial campaigns, call recording, SMS triggers and fallback routing to human agents. Softomate engineers configure Twilio Studio flows, REST API webhooks and media stream connections to the AI voice processing layer. Call recording storage, consent disclosure prompts and UK GDPR data handling rules are applied at the Twilio layer before any AI processing begins.
Every call outcome fires a REST API or webhook event to GoHighLevel, Salesforce, HubSpot or Microsoft Dynamics 365 within seconds of call completion. Softomate engineers map call fields, lead scores, qualification answers and transcript data to the correct CRM objects during build. Post-call automations, pipeline stage updates, SMS triggers and task creation run automatically without human intervention, eliminating post-call admin.
Lawful basis for call processing, consent capture for call recording, data minimisation and ICO-aligned retention rules are designed during discovery and built into the call flow. PECR rules for automated outbound calling to UK contacts are applied at the campaign configuration stage. FCA Consumer Duty vulnerable caller detection triggers human escalation paths. AES-256 encrypted call recording storage and subject access request deletion workflows are built from day one.
Dashboard reporting tracks inbound call answer rate, lead qualification rate, appointment booking rate, outbound connect rate, call-to-conversion and call abandonment rate from week one of go-live. Softomate analysts review performance with UK client owners weekly during the first ninety days. Optimisation cycles tighten qualification scripts, adjust call routing rules and update knowledge sources based on live call data, improving conversion rate progressively after launch.
05. Process
Softomate maps call flows, designs conversation scripts, integrates telephony and CRM systems and launches voice agent deployments in short delivery phases. Client operations managers, sales directors, IT leads and compliance owners stay involved from discovery through optimisation, so every configuration decision matches workflow, brand and regulatory requirements.
Discovery maps call volumes, business hours, use cases, CRM systems, UK compliance constraints and integration requirements for the voice agent. Softomate delivery leads, conversation designers and telephony engineers run workshops with client operations managers, sales directors and data protection officers. Discovery produces a call flow map, integration inventory, compliance checklist and qualification script framework for Twilio, GoHighLevel, Salesforce or HubSpot. Typical duration is five to seven working days before scope confirmation and pricing sign-off.
Design shapes the complete conversation flow for every call scenario, including opening greetings, qualification question sequences, objection handling responses, appointment booking dialogue, call recording consent prompts and human escalation triggers. Softomate conversation designers and prompt engineers create scripts that stay within approved knowledge boundaries, match brand tone and comply with UK GDPR, PECR and FCA requirements. ElevenLabs voice samples are approved by the client before build starts. Typical duration is five to ten working days depending on the number of call flows.
Build assembles the Twilio telephony layer, OpenAI or Claude conversation model, ElevenLabs voice synthesis and CRM integration in short development sprints. Softomate engineers connect Twilio inbound and outbound call flows, configure REST API webhooks to GoHighLevel, Salesforce or HubSpot and set up Google Calendar or Outlook appointment booking. Call recording consent prompts, AES-256 encrypted storage and compliance logging are applied during this phase. Typical build duration is two to four weeks depending on the number of use cases and CRM integrations.
Testing covers call flow accuracy, NLP intent recognition quality, voice synthesis naturalness, CRM data accuracy, compliance controls and human escalation reliability. Softomate QA leads and the client's operations team place test calls across all configured scenarios. UAT includes edge case calls, background noise handling, silent caller responses, simultaneous inbound call handling and outbound retry logic. GoHighLevel, Salesforce and calendar integration accuracy is verified against acceptance criteria agreed during planning. Typical UAT duration is five to ten working days with client sign-off before go-live.
Go-live runs on a soft launch with limited call volume for the first three to five working days, allowing Softomate engineers and the client to monitor live calls, catch edge cases and fine-tune conversation scripts. Full call volume routing is switched over once quality thresholds are met. Weekly optimisation reviews for the first ninety days improve lead qualification rates, reduce call abandonment and tighten CRM data quality using live call transcript analysis. Dashboard reporting gives client operations managers real-time visibility into call performance from day one.
06. Why Choose Us
No other London AI development agency offers a dedicated custom voice agent build service for UK SMEs. SaaS products such as ARROW, Sophiie and Moneypenny offer fixed subscription call handling. Softomate builds bespoke systems around the client's specific qualification criteria, CRM fields, compliance requirements and business processes. Custom voice agents outperform SaaS products on lead conversion within six months of deployment.
Softomate engineers connect voice agents to GoHighLevel pipelines, automations and sub-account structures as a native integration, not a bolt-on. Salesforce Service Cloud, HubSpot, Microsoft Dynamics 365 and Zoho CRM receive structured call data within seconds of call completion. Marketing agencies using GoHighLevel white-label client systems benefit from voice agent deployments that operate inside existing GHL environments without additional tooling.
Compliance is designed during discovery, not bolted on after build. Softomate compliance leads map lawful basis, consent capture, call recording rules, PECR outbound dialling restrictions and ICO retention requirements before a single line of code is written. FCA-regulated and HMRC AML-supervised clients get specific compliance controls applied to call flows. Exportable audit evidence reduces time spent on ICO or FCA compliance reviews.
Softomate voice agent deployments typically reduce missed-call revenue loss by 60 per cent and cut manual call handling time by 40 per cent within ninety days. Lead capture improvements of 35 to 45 per cent are common for businesses that previously sent calls to voicemail after hours. Outbound reactivation campaigns recover 15 to 25 per cent of cold leads within sixty days. Dashboard reporting makes every improvement visible to client management from week one.
Voice agents deliver the most value when connected to a broader AI automation system. Softomate pairs voice agent deployments with AI chatbot development for website and WhatsApp channels, GoHighLevel automation for CRM and marketing workflows, and business process automation for back-office operations. Clients who deploy voice plus chatbot plus CRM automation typically see 50 to 70 per cent reductions in manual customer-facing workload within twelve months.
07. AI Use Cases
AI voice agent deployments use NLP intent classification, large language model conversation processing and speech synthesis to handle inbound and outbound calls across a wide range of London and UK business contexts. The technology suits any organisation that loses leads to missed calls, wastes staff time on repetitive phone enquiries or needs to scale call handling without adding headcount. Softomate builds voice agents for the following sectors and use cases.
London estate and lettings agents use voice agents to qualify buyer and tenant enquiries out of hours, book viewings directly into agent calendars and capture the caller's requirements, budget and timeline before any agent involvement. Saturday evening calls that previously went to voicemail are captured and qualified automatically. Viewing bookings increase and manual call-back admin falls by 50 per cent within sixty days.
GP surgeries, dental practices, physiotherapy clinics and wellness studios use voice agents to handle appointment booking, cancellations and rescheduling calls around the clock. The agent checks real-time diary availability, books the slot, sends a confirmation SMS and places an automated reminder call before the appointment. Receptionists handle only complex or clinical queries. GDPR-compliant call recording and data minimisation are built in for healthcare data handling.
FCA-regulated mortgage brokers, IFA firms and insurance advisers use voice agents to pre-qualify inbound enquiries against affordability criteria, product type, urgency and existing relationships before passing to a regulated adviser. FCA Consumer Duty vulnerable customer detection and call recording consent capture are applied before qualification begins. Adviser time shifts from qualification calls to advice delivery, increasing revenue per regulated hour.
Plumbers, electricians, HVAC engineers and builders use voice agents to capture job enquiries out of hours, collect job description, location and urgency details, and book survey or quote appointments directly into the engineer's calendar. Emergency routing paths transfer urgent jobs to an on-call mobile when needed. Leads that previously went to voicemail and called a competitor instead are now captured and booked within minutes of the inbound call.
Solicitors, accountants, HR consultancies and management consultancies use voice agents to qualify new client enquiries, route existing client calls to the correct team member and capture message details accurately outside office hours. Qualification against service type, urgency and client relationship status reduces receptionist call handling and ensures the right partner or manager reviews each enquiry before calling back. Billable time replaces call handling admin.
Sales teams across London and UK businesses use outbound voice agent campaigns to reactivate cold leads, follow up on unresponded quotes and prompt contract renewals at scale. The agent delivers a natural introduction, asks qualifying questions and books a callback or demo with a warm lead. GoHighLevel or Salesforce pipeline stages update automatically on call completion. Teams of three to five sales people gain the call coverage of a ten-person team without additional hiring.
08. Client Results
"He helped me set up a highly efficient CRM system and automate my coaching business processes, saving me a huge amount of time and effort."
Oliver Dolby
The Soul Doctor
"Now with DD and the Softomate team, I simply explain the outcomes I need, and they go off and set it all up, including automated emailing routines."
David Chernick
Treacl Ltd.
"He set up automation that connects different systems, which has made everything run much smoother."
Kishor Pattni
Unigiftware
London Providers
London businesses evaluating AI voice agent development can choose from enterprise platforms, SaaS subscription services and custom development agencies. The provider type determines the level of customisation, UK compliance coverage and total cost of ownership. This comparison covers the main options active in the London and UK market in 2026.
| Provider | Type | Best For | UK SME Price | CRM Integration |
|---|---|---|---|---|
| Softomate Solutions (Stanmore) | Custom development | London SMEs needing Twilio + CRM + UK GDPR in one project | From £4,000 | GoHighLevel, HubSpot, Salesforce, Dynamics |
| PolyAI (London) | Enterprise platform | Large enterprise: banking, retail, hospitality (100k+ calls/year) | Enterprise pricing only | Enterprise systems |
| Antek Automation (Harrow) | Subscription SaaS | Trades and dental - fast deployment, limited customisation | £200-£500 setup + monthly fee | Basic only |
| Synthflow / VoiceFlow (SaaS) | No-code platform | DIY voice agents without developer resource | $50-$500/mo subscription | Template-based only |
| Large London AI agency | Custom development | Enterprise projects (£50k+ budget) | £30,000 - £100,000+ | Enterprise only |
Costs
AI voice agent development costs for London businesses depend on call volume, number of use cases, CRM integrations and UK GDPR compliance complexity. Small businesses and done-for-you SaaS services can deploy basic voice agents for £200 to £500 plus a monthly subscription. Custom builds from Softomate start at £4,000 and deliver full CRM integration, UK-compliant call recording and bespoke conversation logic that SaaS products cannot match.
| Business Size | Use Case | Typical Cost | Timeline |
|---|---|---|---|
| SME (1-20 staff) | Out-of-hours inbound calls, appointment booking, GoHighLevel or Google Calendar integration | £4,000 - £8,000 | 4-6 weeks |
| Growth Business (20-100 staff) | Multi-use-case: inbound qualification + outbound follow-up + CRM pipeline updates + call transcription | £8,000 - £15,000 | 6-10 weeks |
| Enterprise (100+ staff) | High-volume inbound routing, FCA or CQC compliance, Salesforce or Dynamics integration, custom voice persona, multi-department deployment | £15,000 - £25,000 | 8-12 weeks |
Ongoing running costs: Twilio telephony (approximately £0.01 per minute inbound, £0.013 per minute outbound for UK numbers) + ElevenLabs voice synthesis (approximately £0.30 per 1,000 characters) + LLM API tokens + hosting. A typical London SME handling 500 calls per month expects £120 to £250 in monthly running costs after go-live.
UK Compliance
Under UK GDPR and the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000, businesses must inform callers that calls are being recorded before recording begins. AI voice agents that record calls must play an audible consent notice at the start of every call. Softomate builds consent prompts into every AI voice agent conversation flow. Call recordings are stored with AES-256 encryption, access controls and ICO-aligned retention periods (typically 6 to 24 months depending on sector).
The Privacy and Electronic Communications Regulations (PECR) restrict automated outbound calling to UK consumers. An AI voice agent making outbound calls to consumers requires prior explicit consent from each recipient, or the call must be made under a legitimate interest assessment that is PECR-compliant. Cold outbound AI calling to consumer lists without consent is prohibited under PECR and can result in ICO fines. Softomate's outbound voice agent builds include consent gate checks in the workflow, opt-out handling (add-to-TPS-list logic) and documented PECR compliance rationale before deployment.
Ofcom's AI in telecoms guidance (updated 2025) requires that automated systems making or answering calls must identify themselves as AI at the start of the interaction when a human asks or when it is reasonably apparent the caller may believe they are speaking to a human. Softomate builds AI identification disclosure into every voice agent conversation opening. The agent introduces itself by name and clearly states it is an automated AI system before the substantive conversation begins. This satisfies both Ofcom guidance and emerging FCA Consumer Duty requirements for regulated firms using AI voice agents in customer-facing roles.
09. FAQs
An AI voice agent is a custom-built software system that handles phone calls using natural-sounding speech synthesis and conversational AI. It listens to callers, understands intent through NLP, speaks back in a natural UK voice using ElevenLabs or similar synthesis, and takes actions such as booking appointments, qualifying leads or routing to a human agent. Softomate builds bespoke voice agents using Twilio for telephony, OpenAI or Claude for conversation intelligence, and ElevenLabs for voice synthesis. The system integrates with GoHighLevel, Salesforce, HubSpot and Google Calendar through REST API and webhook connections. Businesses in London typically deploy voice agents to handle out-of-hours calls, qualify inbound leads before passing to sales, or run outbound follow-up call sequences. Projects start at 4,000 and go live in four to eight weeks.
Softomate AI voice agent development projects for UK businesses typically start at 4,000 for a focused inbound call handler covering one use case and one CRM integration. Multi-use-case deployments covering inbound qualification, outbound follow-up and appointment booking with GoHighLevel, Salesforce or HubSpot integration usually range from 8,000 to 20,000. Ongoing costs cover Twilio telephony usage, ElevenLabs voice synthesis credits, LLM API calls and monthly monitoring. Most UK clients see cost savings of 40 to 60 per cent on manual call handling within the first ninety days. Softomate provides fixed-price quotes after a discovery workshop that maps call volumes, use cases, integrations and UK GDPR data handling requirements.
Most Softomate AI voice agent projects go live in four to eight weeks from the start of discovery. Discovery and planning take five to seven working days, covering call flow design, integration mapping and compliance review. Voice design, prompt engineering and CRM connection typically take one to two weeks. Build, testing and user acceptance testing take a further two to three weeks. GoHighLevel, Salesforce, HubSpot and Google Calendar integrations add five to ten working days depending on API complexity. A scoped discovery call produces a more precise timeline once call volumes, use cases and data sources are confirmed.
Yes. Softomate builds UK GDPR compliance into voice agent delivery from discovery. Lawful basis for call processing, consent capture for call recording, data minimisation and ICO-aligned retention controls are all designed before build starts. Call recordings are stored with AES-256 encryption and access controls. PECR compliance covers automated outbound calling rules for UK business contacts. FCA Consumer Duty vulnerable customer detection flags can be added for financial services clients. Informed consent prompts, opt-out handling and deletion workflows are built into the call flow. A compliance review with the client data protection lead happens before go-live.
Yes. Softomate voice agents integrate with GoHighLevel through GHL API and webhook connections, updating contacts, pipelines, tags and appointment slots in real time. Salesforce Service Cloud, HubSpot CRM, Microsoft Dynamics 365 and Zoho CRM receive call outcomes, lead scores, call transcripts and next-step tasks through REST API mappings. Google Calendar and Outlook calendar integrations handle appointment booking and rescheduling without human intervention. Twilio integration enables inbound call routing, outbound dial campaigns and call recording. The voice agent can trigger GHL workflow automations on call completion, such as sending a follow-up SMS, adding a contact to a nurture sequence or notifying a sales owner.
Professional services firms, property and lettings agencies, healthcare and dental practices, financial services providers and trade businesses across London and the UK see the highest return from AI voice agents. Property agencies use voice agents to qualify buyer and tenant enquiries out of hours. Dental and healthcare practices use them to handle appointment booking and cancellations around the clock. Financial services companies use voice agents to pre-qualify mortgage, insurance and investment enquiries before passing to a regulated adviser. Trades businesses use them to capture leads, give quotation prompts and book surveys. Any business that currently misses calls outside office hours or spends significant staff time on repetitive call handling is a candidate.
A SaaS AI receptionist such as ARROW, Sophiie or Moneypenny is a subscription product with fixed call flows designed for generic business types. A custom AI voice agent built by Softomate is designed around the specific business processes, product names, pricing structures, CRM fields and compliance rules of the client. Custom agents can qualify leads against bespoke criteria, book into the client's own calendar system, update the client's CRM pipeline in real time, and handle industry-specific questions with accurate answers from approved knowledge sources. SaaS products cannot do this without significant workarounds. Custom development costs more upfront but typically delivers higher lead conversion and lower total cost per qualified call within six months.
10. Results
A London residential estate agency captured forty per cent more weekend and evening leads within ten weeks after deploying a custom AI voice agent for inbound enquiry qualification. Caller intent, budget and timeline were captured without any agent involvement. Viewing bookings increased directly from call, and manual call-back admin fell by half within sixty days. GoHighLevel contact and pipeline records updated automatically on every completed call.
A south London dental group with four practices increased appointment bookings by fifty-eight per cent within eight weeks after a voice agent took over inbound booking and rescheduling calls around the clock. The agent checked real-time diary availability, confirmed the slot and sent an automated SMS reminder. Receptionist call load dropped by forty-four per cent. GDPR-compliant call recording and data minimisation were built in from discovery.
An FCA-regulated mortgage broker network reduced inbound lead qualification from forty-five minutes to eight minutes per call after deploying a pre-qualification voice agent. The agent captured affordability, urgency, product type and existing relationship status before any regulated adviser joined. Consumer Duty vulnerable customer detection was built into the call flow. Adviser time shifted from qualification to advice delivery, increasing revenue per regulated hour.
A London HVAC contractor eliminated missed overnight leads within six weeks after deploying an outbound and inbound voice agent for job capture and emergency routing. The agent collected job type, location, urgency and access details, booked survey appointments and transferred genuine emergencies to an on-call mobile. Leads that previously went to voicemail and called a competitor instead were captured and booked automatically. Lead-to-survey conversion improved by thirty-one per cent.
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