Softomate Solutions empowers startups, growing ecommerce brands, and established UK retailers to streamline and scale their online operations through intelligent automation. Designed for businesses that want to save time, reduce costs, and improve efficiency, it delivers faster fulfilment, stronger customer retention, and measurable sales growth. Whether you manage a single store or multiple online platforms, our solutions adapt to your needs and provide affordable, scalable, and fully integrated ecommerce automation in London and across the UK.
01. Key Benefits
Convert up to 30 per cent of abandoned carts through automated follow-ups, personalised offers, and timed reminders. Every interaction is data-driven to maximise sales.
Smart cross-sell and up-sell algorithms suggest complementary products at checkout and post-purchase, turning each transaction into a growth opportunity.
Reward user-generated content and reviews with discounts and perks. Build trust and turn customers into brand advocates who promote your store organically.
Automation handles routine tasks like order updates and inventory tracking, freeing your team to focus on strategy and growth.
Real-time order notifications and transparent updates build trust and reduce support queries, keeping buyers informed every step of the way.
Automated data flows between your store, CRM and fulfilment systems eliminate mistakes and ensure accurate inventory and delivery information.
02. Offerings
Keep customers informed at every step with real-time order updates that improve transparency and reduce support queries. Automated notifications deliver order confirmations, dispatch alerts, tracking links and delivery confirmations via email, SMS or messaging apps, ensuring customers always know the status of their purchase. Integrations with couriers and your fulfilment systems allow updates to flow automatically so your support team spends less time answering queries. You can customise messaging for different brands, regions or carrier workflows and monitor open rates and delivery confirmations to measure the impact on customer satisfaction.
Encourage repeat purchases and maintain strong customer relationships through automated reorder prompts. The system analyses purchase history and product lifecycle data to identify when customers are likely to run out of items. It then sends smart, well-timed reminders via email or SMS, encouraging customers to restock before running out. These messages can include cross-sell suggestions or loyalty incentives to boost engagement even further. By keeping your brand visible at the right moments, you increase lifetime value and customer satisfaction while reducing marketing effort.
Transform customer feedback into powerful marketing content through verified rewards and social engagement. This automation encourages shoppers to share reviews, photos, and experiences on social media after purchase. Verified submissions automatically earn discount codes or loyalty points, turning genuine feedback into recurring sales. The system also allows you to moderate and approve content effortlessly. By celebrating authentic voices, your brand gains credibility, trust, and higher organic visibility across social platforms.
Use advanced AI to make every customer interaction more valuable and engaging. Our recommendation engine analyses user behaviour, browsing patterns, and purchase data to display relevant or premium product suggestions at key touchpoints. These recommendations appear naturally within your store layout, enhancing the customer journey without being intrusive. Over time, the system learns and refines suggestions based on customer response, helping you increase average order value and retention through subtle, data-driven persuasion.
This feature automatically detects when a customer leaves a review for any product on your Ecommerce website. Once a review is submitted, the system sends a personalised thank-you message via email and WhatsApp, strengthening customer connection and appreciation. At the same time, your admin team receives an instant alert about the new review, along with an easy option to approve or unapprove it, giving you full control over what appears publicly on your store. This streamlined process ensures every customer feels valued, while maintaining quality and consistency across your visible reviews.
Stay proactive with real-time updates that protect your revenue and keep customers satisfied. Our system instantly notifies your admin when stock levels fall below a set threshold. It also alerts customers when an item is restocked, ensuring you never lose a potential sale. Automated tracking reduces manual checks and helps you plan inventory efficiently. With smooth, automated communication across teams and customers, you maintain operational consistency and brand reliability.
03. Results
Businesses using our Ecommerce Automation Suite experience measurable gains within weeks. With manual processes automated, cart recovery campaigns, and customer retention tools running seamlessly, they achieve higher sales and improved efficiency. Our London-based Ecommerce automation solutions help retailers and online brands reduce operational effort, accelerate order processing, and enhance customer engagement, allowing your team to focus on growth, strategy, and scaling revenue.
Turn hesitation into sales. By automating abandoned cart reminders and personalised offers, our clients recover nearly one-third of lost transactions, without adding manual effort or marketing costs.
Automation that builds loyalty. With timely replenishment reminders and UGC rewards, our clients see a 40% increase in repeat purchases as customers keep coming back for the seamless experience.
Efficiency that scales. From order confirmations to stock alerts, automation eliminates manual steps and delays. Businesses using our suite process and fulfil orders twice as fast, even during peak demand.
Softomate Solutions Limited
Deen Dayal Yadav
Online