Case Study
A London property services team achieved lead reply times under 50 seconds within 7 weeks after a website and WhatsApp Business API chatbot launched, down from an average of 4 hours 10 minutes.
1 min read By Deen Dayal Yadav, Founder & AI Automation Director
London property services team
A London property services team achieved lead reply times under 50 seconds within 7 weeks after a website and WhatsApp Business API chatbot launched, down from an average of 4 hours 10 minutes.
A London property services team needed to cut lead reply time across valuation, repair and callback enquiries, with first replies previously averaging 4 hours 10 minutes before the chatbot launched.
Softomate built a website and WhatsApp Business API chatbot using ML intent classification, HubSpot routing, OAuth 2.0 calendar booking flows and HMRC AML prompts across valuation, repair and callback enquiries.
Within 7 weeks of launch, lead reply times fell to under 50 seconds, down from an average of 4 hours 10 minutes. Agents reclaimed time for viewings and landlord calls.
London property services team
A London property services team achieved lead reply times under 50 seconds within 7 weeks after a website and WhatsApp Business API chatbot launched, down from an average of 4 hours 10 minutes.
A London property services team needed to cut lead reply time across valuation, repair and callback enquiries, with first replies previously averaging 4 hours 10 minutes before the chatbot launched.
Softomate built a website and WhatsApp Business API chatbot using ML intent classification, HubSpot routing, OAuth 2.0 calendar booking flows and HMRC AML prompts across valuation, repair and callback enquiries.
Within 7 weeks of launch, lead reply times fell to under 50 seconds, down from an average of 4 hours 10 minutes. Agents reclaimed time for viewings and landlord calls.
Related service:AI Chatbot Development Service London.
Anonymised client engagement. Identifying details modified for confidentiality. Figures as reported by the client at the stated measurement point.
Names withheld to preserve confidentiality. Detailed methodology and week-by-week timeline available under NDA on request.
Names withheld to preserve confidentiality.
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Deen Dayal Yadav
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