Case Study
An NHS-contracted GP network covering 11 practices achieved a 46% reduction in receptionist call load within 10 weeks after a patient triage chatbot launched across web and SMS.
1 min read By Deen Dayal Yadav, Founder & AI Automation Director
NHS-contracted GP network, 11 practices
An NHS-contracted GP network covering 11 practices achieved a 46% reduction in receptionist call load within 10 weeks after a patient triage chatbot launched across web and SMS.
An NHS-contracted GP network covering 11 practices needed to reduce receptionist call load, with appointment-question handling taking an average of 9 minutes per call before the chatbot launched, and required UK GDPR-compliant logging throughout.
Softomate built a patient triage chatbot deployed across web and SMS, using SMS reminders, routine triage rules and RAG access to the network's practice policies, with all logs held UK GDPR-compliant.
Within 10 weeks of launch, receptionist call load fell by 46%. Appointment-question handling time fell from 9 minutes per call to 2 minutes. Reception staff regained time for face-to-face patient care.
NHS-contracted GP network, 11 practices
An NHS-contracted GP network covering 11 practices achieved a 46% reduction in receptionist call load within 10 weeks after a patient triage chatbot launched across web and SMS.
An NHS-contracted GP network covering 11 practices needed to reduce receptionist call load, with appointment-question handling taking an average of 9 minutes per call before the chatbot launched, and required UK GDPR-compliant logging throughout.
Softomate built a patient triage chatbot deployed across web and SMS, using SMS reminders, routine triage rules and RAG access to the network's practice policies, with all logs held UK GDPR-compliant.
Within 10 weeks of launch, receptionist call load fell by 46%. Appointment-question handling time fell from 9 minutes per call to 2 minutes. Reception staff regained time for face-to-face patient care.
Related service:AI Chatbot Development Service London.
Anonymised client engagement. Identifying details modified for confidentiality. Figures as reported by the client at the stated measurement point.
Names withheld to preserve confidentiality. Detailed methodology and week-by-week timeline available under NDA on request.
Names withheld to preserve confidentiality.
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